What happens if I lose signal or the internet goes down?
If the internet goes down or if there is no signal in certain areas of check-in, the system turns on its offline mode until the signal comes back on. Or zkipster users can also turn devices offline if noticing issues with the sync due to an unstable internet connection.
In Offline mode, it's possible to continue check-in and collect time stamps. However, it is important to understand that devices working on the offline mode, don't communicate with each other nor with the server. The lists and data are stored locally on the device.
If going Offline during the event, it is important to get the app back connected to a network before logging out. If a zkipster user logs out while still offline all of that locally stored data will be lost as it was never able to synced to the cloud.
Please Note: When bringing the devices back online, do so one by one. When bringing multiple devices back online at the same time, the syncs may compete with one another, and can potentially overwrite data losing it forever. It's easiest to bring one device back online and sync, the second device next and so on
Be aware that the app needs at least an internet connection at the beginning of an event. That enables the initial guest data from the servers to be locally stored on the devices.