Cancelling Seasonal or Annual Subscription
Seasonal and Annual accounts are set to automatically renew their subscriptions, so cancelling an account is necessary in order to end a subscription plan. Canceling an account will end the auto-renewal process.
To cancel, log in to zkipster and go to Account Settings -> Plans & Billing. In the My Plan section, click the button for Cancel Subscription.
Cancelling an account for a Seasonal or Annual plan will make it inactive after the expiration date. When cancelling an account before the expiration date, it's still possible to log in to zkipster and access all of zkipster features, but after the expiration date all data and access will no longer be available.
If your account is past the subscription expiration date, don’t worry. zkipster stores all account information in the cloud so the account can be accessed again should you decide to reactivate it. A notification that the account has expired will pop up and ask if you’d like to restart the subscription. Access back into the account will be granted once you have input your payment information.
When attempting to downgrade a Seasonal or Annual account to Pay-as-you-Go please reach out on the live chat at the bottom right of your zkipster account or contact firstname.lastname@example.org.
Cancelling or Deleting Pay-as-you-Go Accounts
Pay-As-You-Go accounts don't have an option to be cancelled or deleted. After an event is purchased, it remains in the account, and the account will be accessible to create a new event when needed.
Since a subscription isn't needed for a Pay-as-you-Go account, no purchases or fees will be charged to that account unless purchasing another event. Access to reports of your past event(s) remains open indefinitely.
Once an account is cancelled, there will be no fees or purchases charged to that account. However, all user data is stored in the cloud, including credit card information. If you wish to have your information removed completely, reach out on the live chat at the bottom right of your zkipster account or contact email@example.com.