Support Channels Overview
You can find an overview of the support levels varying by zkipster plan below:
All zkipster users have 24 / 7 access to the Online Help Center for in-depth how-to guides, tutorial videos and specific feature explanations.
If you need to speak to someone, the zkipster Support team is available 24 / 5 and can be contacted by either:
- Email (firstname.lastname@example.org)
- Online Chat (start a conversation in the pop up on the bottom right of your screen or in the app)
Support priority and official response times will vary depending on the plan you are on - see below for more details.
Support Response Times by Plan
zkipster users can expect a maximum response time of the following during business hours:
- Single Event and Monthly plans - 24 hours
- Annual and Enterprise plans - 4 hours
Enterprise requests will be prioritized first and clients can also contact the team with phone support as part of their plan.
Please note: These are our official response times but you are likely to hear from zkipster much quicker than this.
Onboarding and Training
Professional Annual and Enterprise clients additionally benefit from an initial onboarding and further custom training session(s) with their dedicated Success Manager.