Support Channels Overview
You can find an overview of the support levels varying by zkipster plan below:
Please note that all zkipster users have 24/7 access to the Online Help Center for in-depth how-to guides and specific feature explanations.
All users further have access to zkipster's Support Team that can be contacted 24/5 via email (firstname.lastname@example.org) or via the online chat (at the bottom right of browser and app). Response time will vary depending on the plan you are on - see below for more details.
Support Response Times by Plan
zkipster users can expect a maximum response time of the following during business hours:
- Single Event and Monthly plans - 24 hours
- Annual and Enterprise plans - 4 hours
Enterprise clients additionally have access to phone support as part of their plan.
Please note: The response times listed are a general guideline, usually we will be able to get back to you much quicker than that!
Onboarding and Training
Professional Annual and Enterprise clients additionally benefit from an initial onboarding and further custom training session(s) with their dedicated Success Manager.