Support & Response Time Overview

You can find an overview of the support levels varying by zkipster plan below.

All zkipster users have 24 / 7 access to the online Help Center for in-depth how-to guides, tutorial videos and specific feature explanations.

If you need to speak to someone, the zkipster Support team is available 24 / 5 and can be contacted by either:

  • Email (support@zkipster.com)
  • Online Chat (start a conversation in the pop up on the bottom right of your screen or in the app)

Please note: Support priority and official response times will vary depending on the plan you are on. zkipster users can expect a maximum response time according to the above overview during business hours. Typically the zkipster team will get back to you as soon as possible.

Enterprise requests will be prioritized first and clients can also contact the team with phone support as part of their plan.

Onboarding and Training

Enterprise Plans include a dedicated Account Manager and Success Manager to maximise their success and optimise best practice usage of zkipster throughout their subscription. Enterprise Plans also include a one hour customised onboarding session defining specific goals and tailoring solutions for their events.

Professional Plans include a dedicated Account Manager to optimise best practice usage of zkipster throughout their subscription. Professional Plans also include a call with a Success Manager to assist with Onboarding.

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