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How to Set up Decline Email and/or SMS/WhatsApp
How to Set up Decline Email and/or SMS/WhatsApp

Find out how to set up an automatic email and/or SMS/WhatsApp message to send to guests who decline your event invitation

Petya Filipova avatar
Written by Petya Filipova
Updated over 3 months ago

Customize Decline Messages for Guests in zkipster

Though completely optional, setting up a "decline" message is very easy to set up and completely customizable just like your invitation campaigns. If you would like to set up 'confirm' messages for all your confirmed guests, you can find further instructions on this confirm messages setup article.​

Enabling the "decline" message feature

To enable a "decline" message, simply toggle on the decline 'Email' or/and 'SMS/WhatsApp' options under the 'Decline' section.

To disable a "decline' message, simply toggle off the options.

The "decline" message allows for the same customization as the your messaging campaigns and "confirm" messages.


​For "decline" emails, you can choose to build one in zkipster or choose to upload an HTML file for a fully customized message.

For SMS/WhatsApp "decline" messages, the same customization applies as any campaign message or "confirm" message.

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