The most important thing to have is a reliable and stable internet connection rather than speed.

However, we do recommend at least a 4G and above network as that enables the fastest and most secure connection currently available. Try to avoid a Public or Ungated WIFI network as you will experience changes in speed dependant on the traffic using that connection.

If you are experiencing patchy WiFi, this may cause problems for the devices to sync with each other correctly which will affect Check-In or Seating. Check out this article on Performance Recommendations on how to improve this.

Over and above a stable connection, the best recommendation we can give is to ring fence your own segment of the available network at the venue, or to bring your own entirely gated network for the use of zkipster only.

As soon as you include other traffic on your connection, like Press wire uploads, Marketing social media activity, VIP guests personal usage, you risk slowing down zkipster app performance at your event. The best thing to do would be to set up your own zkipster only network .

It is worth speaking with your production or technical team to troubleshoot any patchy or slow WiFi. You can ask them to check for potential interference with the Wi-Fi network’s frequency range as this will impact the speed. The 802.11 wireless standards communicate in the 2.4, 3.6 and 5 GHz frequency bands.

Interference can slow down a network significantly and reduce its range as well. The two most common sources of wireless network interference are wireless telephones and microwave ovens. Existing previously installed 802.11 networks can also cause interference.

Potential sources of interference in the 2.4GHz ISM band:

Potential sources of interference in the 5GHz UNII bands include the following:

Please note: zkipster does not offer support for your WiFi connection issues, only the zkipster software itself. We hope these articles on Device, Performance and Internet recommendations have been helpful.