Reach out to our Support team to troubleshoot an issue or if you have questions about the platform and API.
1. Head to the ‘How can we Help?’ menu
Start by first finding the widget displayed below in the bottom-right corner of any screen on our website, and click it once - a menu will be displayed.
From this display, you can submit a ticket to our Support team.
The next step is to choose the correct ticket type based on the nature of your inquiry or the assistance you need.
2. Which type of support do you need?
There are different types of tickets that you can raise: Troubleshoot Issue, General Questions and API Support. The best selection will depend on the issue or question you want to raise.
If you require assistance troubleshooting a technical issue, please submit a 'Troubleshoot Issue' ticket. Technical issues include any sort of error message or when the behaviour of the tool is not functioning as expected.
Start by clicking on ‘Troubleshoot Issue’ to select the appropriate ticket type.
You will then be prompted to provide the email address where you would like to receive our response, a summary of the issue, to specify which components are affected (e.g. which feature), and to describe the issue in detail, such as the steps you are taking that leads to the problem.
You can also upload supporting evidence, such as screenshots showing the issue (e.g., an error message). If the email address field is not visible (it appears first at the top of the form), it means you are already logged in, and we have your email address on record.
Please ensure your information is detailed, clearly presented, and, whenever possible, supported by evidence. This will help streamline the troubleshooting process by minimizing back-and-forth communication, allowing for a quicker resolution.
Once you have completed the form, click on ‘Create Ticket’ to submit it. As soon as it is submitted, we will receive it, review it, and respond accordingly.
Please note: While we strive to respond as quickly as possible, please note that our response time may vary. Please check out this article explaining the expected response time per plan level. In the meantime, feel free to explore our extensive library of articles, tutorial videos, and webinars for guidance.
If you want to ask us a general knowledge question, please raise a ‘General Knowledge Question’ ticket. This ticket can be used when you want to learn more about the capabilities of zkipster and you have not found the answer via our Help Center.
Start by clicking on ‘General Knowledge Question’ to select the appropriate ticket type.
You will then be prompted to provide the email address where you would like to receive our response, a title for your query, and a description box, where you can elaborate on the question you want to ask. If the email address field is not visible (it appears first at the top of the form), it means you are already logged in, and we have your email address on record.
Please ensure your request is detailed and clearly presented. This will help streamline the process by minimizing back-and-forth communication, allowing for a quicker response to be provided.
Once you have completed the form, click on ‘Create Ticket’ to submit it. As soon as it is submitted, we will receive it, review it, and respond accordingly.
Please note: While we strive to respond as quickly as possible, please note that our response time may vary. Please check out this article explaining the expected response time per plan level. In the meantime, feel free to explore our extensive library of articles, tutorial videos, and webinars for guidance.
If you want to ask us a question regarding zkipster API integration or need assistance with it, please raise a ‘zkipster API’ ticket.
Start by clicking on ‘zkipster API’ to select the appropriate ticket type.
You will then be prompted to provide the email address where you would like to receive our response, a title for your query, and a description box, where you can elaborate on the question you want to ask. If the email address field is not visible (it appears first at the top of the form), it means you are already logged in, and we have your email address on record.
Please ensure your request is detailed and clearly presented. This will help streamline the process by minimizing back-and-forth communication, allowing for a quicker response to be provided.
Once you have completed the form, click on ‘Create Ticket’ to submit it. As soon as it is submitted, we will receive it, review it, and respond accordingly.
Please note: the zkipster API is available to be purchased as add-on to your subscription, but the integration has to be built by your team and zkipster does not provide assistance on creating or reviewing API workflows. Before purchasing the API access, ensure your team has the capability to build the integration you wish based on the API documentation provided in your account settings.
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