When a guest makes a payment through zkipster, a receipt is automatically sent to them by email. This article explains how receipts work, where they come from, and what you can customise.
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Who sends the receipt?
Payment receipts are sent by Stripe, not by zkipster.
When a guest completes a payment, Stripe automatically sends a receipt to their email address. This receipt comes from Stripe's systems and is sent on behalf of your business — it will display your business name and any branding you have configured in your Stripe account.
zkipster does not send a separate receipt and does not appear on the receipt itself.
What the receipt includes
The guest's receipt will show:
Your business name (as configured in Stripe)
The payment name and amount
The date and time of the transaction
A unique receipt number
Your customer support contact details (as configured in Stripe)
The receipt also includes a Download PDF option, allowing guests to save a copy for their records.
Customizing your receipt branding
Because receipts are sent by Stripe, all branding customisation is done in your Stripe dashboard — not in zkipster.
To update your receipt branding:
Log in to your Stripe dashboard at stripe.com.
Go to Settings → Business → Branding.
Upload your logo, set your brand colour, and add any other details you want to appear on the checkout page and receipts.
Save your changes.
Changes take effect immediately for any new payments processed after that point.
Please note: Your Stripe branding settings apply to both the checkout page your guests see when paying and the receipt they receive afterwards. Keeping these consistent helps create a polished experience for your guests.
The statement descriptor
The statement descriptor is the text that appears on your guest's bank or credit card statement for the transaction — this is separate from the email receipt.
You set the statement descriptor during Stripe onboarding. To update it later:
Log in to your Stripe dashboard.
Go to Settings → Business → Bank accounts and currencies.
Update the Statement descriptor field at the bottom of the page.
Keep this short and recognisable — guests may contact their bank about an unfamiliar charge, so using your event or business name here helps avoid confusion.