When a guest makes a payment through zkipster, Stripe can automatically send them a receipt by email. This article explains how receipts work, how to turn them on in Stripe, where they come from, and what you can customise.
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Who sends the receipt?
Payment receipts are sent by Stripe, not by zkipster.
When a guest completes a payment, Stripe sends a receipt to their email address, as long as automatic receipts are enabled in your Stripe account (see the next section). This receipt comes from Stripe's systems and is sent on behalf of your business — it will display your business name and any branding you have configured in your Stripe account.
zkipster does not send a separate receipt and does not appear on the receipt itself.
Enabling automatic receipts in Stripe
Stripe only sends receipts if this is switched on in your Stripe account. If it is off, guests who pay will not receive any receipt or payment confirmation email.
To enable automatic receipts:
Log in to the Stripe account you connected to zkipster.
Go to Settings → Business → Customer emails.
Toggle on Successful payments. Stripe will now email a receipt to the guest whenever a payment is completed.
We also recommend toggling on Refunds, so guests receive a confirmation email whenever you or your colleagues issue a refund.
Receipts are only sent for successful payments — no receipt is sent if a payment fails or is declined.
Please note: Enabling this setting does not send receipts for payments that were made before it was switched on. To send a receipt to a guest who has already paid, open the transaction in your Stripe dashboard and use the Send receipt option to send it manually.
What the receipt includes
The guest's receipt will show:
Your business name (as configured in Stripe)
The payment name and amount
The date and time of the transaction
A unique receipt number
Your customer support contact details (as configured in Stripe)
The receipt also includes a Download PDF option, allowing guests to save a copy for their records.
Customizing your receipt branding
Because receipts are sent by Stripe, all branding customisation is done in your Stripe dashboard — not in zkipster.
To update your receipt branding:
Log in to your Stripe dashboard at stripe.com.
Go to Settings → Business → Branding.
Upload your logo, set your brand colour, and add any other details you want to appear on the checkout page and receipts.
Save your changes.
Changes take effect immediately for any new payments processed after that point.
Please note: Your Stripe branding settings apply to both the checkout page your guests see when paying and the receipt they receive afterwards. Keeping these consistent helps create a polished experience for your guests.
The statement descriptor
The statement descriptor is the text that appears on your guest's bank or credit card statement for the transaction — this is separate from the email receipt.
You set the statement descriptor during Stripe onboarding. To update it later:
Log in to your Stripe dashboard.
Go to Settings → Business → Bank accounts and currencies.
Update the Statement descriptor field at the bottom of the page.
Keep this short and recognisable — guests may contact their bank about an unfamiliar charge, so using your event or business name here helps avoid confusion.