Every payment made through zkipster is recorded on the relevant guest's profile.
This gives you a clear, guest-level view of all transactions for your event — whether payments were made via email, form, or Tap to Pay on-site.
Where to find payment history
Open your event and go to the Guest List.
Click on any guest to open their profile.
Select the Payments tab.
Every guest profile has a Payments tab when Collect Payments is enabled for the event — including guests who have not made any payments yet. For guests with no payment activity, the tab will show a No payments found message.
Please note: Payment status isn't currently shown at the guest list level. You'll need to open a guest's profile to see whether they've paid. If you need a list of everyone who has or hasn't paid for an event, use Reports → Export → Payments Data (see Payments Reporting: Exporting Payment Data).
What the Payments tab shows
For each payment, you will see:
Payment name — for example, Event Ticket or Tap to Pay
Payment description
Amount and currency
Status — for example, Succeeded or Pending
Date of the transaction
A single guest can make multiple payments. There is no limit on the number of payments per guest.
Viewing full payment details
To see the complete details of a payment, click See Details next to the relevant transaction.
This opens a Stripe-powered panel showing:
Full fee breakdown (including zkipster's fee and Stripe's processing fee)
Net amount received
Payment method used (card type, last 4 digits, etc.)
Full transaction timeline
Option to issue a refund
Please note: The See Details option is only available to users with Full access permissions. Users with Read-only permissions can view the payment list but cannot open the detail panel or issue refunds.
Issuing a refund
To refund a payment:
Open the guest's Payments tab.
Click See Details on the payment you want to refund.
Click Refund in the detail panel.
Confirm the refund.
Refunds are processed by Stripe and typically appear in the guest's account within 5–10 business days, depending on their bank.
Please note: zkipster does not control the refund timeline — this is determined by Stripe and the guest's bank. You cannot partially refund a payment; refunds are for the full transaction amount.
Viewing payments across all events
To see payment activity across your entire account (not just a single event), go to Account Settings → Payments → Overview.
This shows a summary of all transactions across all your events for the connected Stripe account.
For a more detailed breakdown — including the ability to search by guest ID, filter by date, or view individual transaction metadata — log in to your Stripe dashboard directly.