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How to Use zkipster's Check-in Message Feature

Let the event host know when a VIP guest has arrived, or inform your guests of their seating assignments at check-in

Client Relations avatar
Written by Client Relations
Updated over 3 weeks ago

In this article, you can find out how to use the zkipster's Check-in Message feature to send messages to your event team and/or guests.

Please note: the Check-In Message feature is available on the Professional and Enterprise plan levels only and allow customization of the message with up to 160 characters. Ensure that your subscription aligns with the required tier. Find out how to set up and customize the Check-in message in the article here.

The Check-in Messages feature can be used for:

- Internal notifications to your team

- External notifications to your guests

Please Note: Numbers under the Check-In Message Text field cannot be used to send SMS/WhatsApp messages from 'Communications'.

For Internal Notifications

Use the check-in text messages to communicate with the rest of your team. With the dynamic tags, you can convey guest information and specific instructions for guests arriving at the door:

  • Let your team know when guests arrive, so they can greet them 

  • Share specific guest's instructions with the Event Host

zkipster software screenshot

For External Notifications 

Instead of using the feature internally, you can create a guest-facing check-in text message and trigger it to your guests at they arrive:

  • Send a personalized welcome message to each one or group of guests 

  • Let your guests know about their table assignments

  • Distribute event WiFi details or any other information you might like to pass on. 

zkipster software screenshot

Please note: depending on the country your guests' phone number is from, the SMS text triggered by the Check-In Message feature might not be delivered to your guest. This might happen due to strict SMS regulations. You can read more about this here.

Upgrading Your Subscription

If your current subscription does not include access to the Check-in Message feature or other advanced tools and you need them, you can easily upgrade to a higher subscription tier. This can be done directly from your zkipster account via the 'Plans & Billing' section (see how here), or by contacting your account manager directly or zkipster's Support Team for assistance (see how here).

Using the Check-in Feature Independently

Yes, you can utilize only the check-in functionality in zkipster if that's what you need for your event. It is not mandatory to use other features like Communications when managing your guest check-ins. This flexibility allows you to focus on just the essential tools required for your event.

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