SMS and WhatsApp Communications

zkipster is excited to announce the release of the new SMS and WhatsApp Communications!
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Available on the Professional and Enterprise plan levels, this feature allows users to create campaigns to be sent to guests via SMS or WhatsApp text messages.
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In summary, this release allows users to:

From the 'Communications' dashboard, clicking on the 'Create Campaign' button allows user to create campaigns that include 'SMS/WhatsApp Message':
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Use dynamic tags to make your text messages more personable and provide a better guest experience:
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From the 'Attachments' section, include a QR Code or a custom file to be sent via text message:
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Learn more: SMS and WhatsApp Campaigns

The new release also introduces the possibility of using the same Response Form, Message/Email or both across different campaigns. This comes in especially handy when you need to have different emails sent to different segments of guests, but the Response Form or the Message/Email or both can be the same. This way, it is possible to use the same content across different campaigns without the need of designing the same form multiple times.
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You can learn more about this via this article explaining more about Duplicating Forms vs. Sharing Forms Across Multiple Campaigns.

Please be aware that WhatsApp messages sent via zkipster will not be delivered to phone numbers registered with WhatsApp in the United States. This restriction stems from Meta’s current limitations on message templates for US-based users. Specifically, starting on the 1st of April 2025 Meta has placed a hold on delivering marketing template messages—including invitations, promotional messages, or similar communication—to users in the US due to ongoing policy and regulatory considerations.

This limitation is enforced by WhatsApp’s Cloud API, and affects all third-party platforms using it to send messages, such as zkipster. As a result, even if your WhatsApp message campaign is compliant and well-formatted, it will not reach recipients with US phone numbers. We recommend using alternative campaign templates such as email or SMS for reaching your US-based invitees until Meta lifts this restriction. You can read more about this policy on Meta's developer documentation.

Additionally, WhatsApp messages will not be delivered to users of WhatsApp Messenger and the WhatsApp Business app in Cuba, Iran, North Korea, Syria, and the three Ukrainian regions of Crimea, Donetsk, and Luhansk.
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