How to Check if your Mobile Device is Updated Before your Event

An important step when preparing for your event is to ensure that your mobile device follow zkipster's recommendations to guarantee the best performance of the app during check-in. The zkipster mobile app is currently supported on iOS and Android devices only and we recommend having the latest Operating System (OS) running on your devices for better performance.

If you are using an iOS device, you can check the model and iOS version by opening the device Settings and tapping on the 'General' tab on the left hand side menu and then go into the 'About' section:

Always make sure to have the latest iOS supported on your device installed. You can find out if there is an update available by clicking on Settings > General > Software Update. Once you discover your device's model and iOS version, you can refer to this article on Device Recommendations to view if the zkipster app is supported on that specific model and iOS. Please note that zkipster is only supported on iOS 13 and higher.

To run the zkipster app on an Android operating system, the minimum supported OS needed is Android 11.0 (Red Velvet Cake), but we recommend using a device running the latest version - Android 13. You can find your Android OS version by opening your device Settings > System, tap into the 'About Phone/Tablet' section and then opening the 'Android Version' tab:

Please note: Android devices are produced by several manufacturers, there might be a few variations on where you can locate the Android version of your mobile or tablet.

Besides checking if your mobile device and OS supports the zkipster app, we recommend checking the app version you are using is the latest one, to guarantee a flawless check-in experience. You can view the version of your zkipster app at the bottom of the login screen:

Alternatively, you can also find out which version of the zkipster app you are using and the latest version of the app available at the bottom of the Events dashboard:

Or by tapping into the 'More' icon at the bottom right side of the screen and it will appear the pop out option where you can see the latest version:

Before logging out of the app, it's important to ensure that the number of guests and checked-in guests matches across all devices being used, including the browser version. This confirms that all data has been successfully synced. If a user attempts to log out before syncing, a message will appear prompting them to sync their data first. To do this, the device must be connected to a stable internet connection, after which they can safely tap 'Sync & Logout'. If this button is pressed without an active connection, a second message will appear, reminding the user to connect to the internet. Forcing a logout without syncing may result in the loss of any unsynced data stored only on that specific device.

You can find more information on how to guarantee a flawless check-in experience in the articles below: