To ensure a seamless check-in and post-event process, the zkipster team recommends completing the following steps:

Preparations Ahead of the Event

  • Make sure that all devices are fully charged.

  • Ensure that the device Operating System (OS) is up to date. Outdated OS can have an impact on the performance of the device and/or the zkipster app. We recommend having the latest OS available running on your device (iOS 16.2 or Android 13).

  • To improve initial loading time and sync, archive the past events you won't need during check-in. Archived events do not sync to tablet and mobile devices but will remain available in your browser account.

  • When using iOS, be sure that the device is no older than 3 years. Older devices might have an impact on the quality of your experience.

  • Ensure the zkipster app version is up to date. (The latest version is always on the AppStore or Google Play).
    You can tell which version you are on by tapping on 'More' in the bottom right of your iOS app (or the 'i' icon in the bottom right on Android) as shown below:

iOS App and Android Tablet

Android App (Phone)

  • Check if all devices are connected to the internet.

Caution: Seeing a 'WiFi' symbol on the top left of the device doesn't always mean a device is connected to the internet. To be sure you have proper internet access, browse any website from the mobile browser on your device and ensure the page loads fully.

When the device is not connected to the internet, the zkipster app will not sync. You will see the red notification bar appear at the top of every view in your guest list. Don't worry, the sync will happen automatically when you reconnect to the internet.

Important: DO NOT LOG OUT during this time to avoid losing unsynced data.

Things to Do After the Event

Gather all devices together and double-check if all numbers add up across all devices. Be sure to check that your guest count total correlates across all devices. If each device reflects the same count, all data has synced and devices can be logged out of zkipster.

If the numbers on the devices do not add up, please take the following steps:

  1. Check again, if all devices are online (see above).

  2. If not, connect to a stable internet network.

  3. Open the zkipster again and check if the numbers add up now.

  4. If the numbers don't add up, perform a “manual sync” by swiping/dragging the screen downwards.

Please note: If there are multiple devices that were offline, or need to be synced, bring them back online/sync one at a time. Syncing all at once can cause the devices to compete for the sync and data can be lost. 

Factors that May Affect App/ Device Performance

  • Devices with outdated OS (we recommend having the latest OS on your devices)

  • Events with 2000+ guests

  • 10+ devices, especially when all connected to the same WiFi network (Setting up WiFi hotspots is a good way to combat this, we recommend 2-3 devices per hotspot)

  • More than 3+ custom guest fields

  • Slow or unstable Internet connectivity (Recommended WiFi speed below)

  • The printer is shared with over 2 devices

  • iOS devices older than 3 years (Check our list of recommended devices to use with zkipster)

  • Due to Apple's newest updates, older iOS devices will begin to show some reduction in performance

When these factors are put together, there may be delays on the zkipster app.

Best Practice Recommendations

  • Recent devices running the latest OS available

  • Best connectivity

  • Avoid sharing over 2 devices per printer

  • Use one device per approx. 100 guests at check-in

  • Minimize custom fields

  • If there will be a peak or heavy check-in time at the event, and the devices are noticeably lagging, bring the devices offline.

It's a combination of all these factors that can affect app performance, and no matter what, we always recommend that to test, test, test before an event!

Please note: zkipster has a cap of 10,000 guests per event as this is the limit we can guarantee flawless performance and a quality experience. This limit applies to Main Guests only and is the total across any guest lists inside one event (not including +1s). Adding your guests to various sessions will count towards the 10k guest limit for guaranteed best performance on the app.

Recommended WiFi or Network Speed

The most important thing to have is a reliable and stable internet connection and speed isn't that important of a factor. With that being said we recommend a 4G and above network as that enables the fastest and most secure connection currently available. Try to avoid a Public or Ungated WIFI network as you will experience changes in speed dependant on the traffic using that connection.

Please note: Interference with the WiFi signal can also impact speed. Potential sources that can interfere with the signal includes wireless telephones and microwave ovens.

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