All Collections
Account Settings
Managing your Users in zkipster
How to Delete Users from your zkipster account
How to Delete Users from your zkipster account

Find out how to remove a user from your account in zkipster

Petya Filipova avatar
Written by Petya Filipova
Updated over a week ago

If a zkipster user has left your event team, they can easily be deleted from your account. This process not only enables you to make room for a new user, it also keeps your Users Management screen tidy and up to date.

Please note: Users can only be deleted through the 'Account Settings', which are only accessible for the Account Owner of the zkipster account (and any user that has Admin Access on the Enterprise level).

The Essentials and Professional plan users only has one Admin Access which is the Account Owner. Transferring the Account Ownership will downgrade the previous owner to an Events Creator Access. You can check this article here on how to change or transfer the account ownership and this article for the different Permission Scheme Access in zkipster.

Number of Users Available in zkipster

Please be aware that the total number of users within your account will depend on the plan purchased:

  • Essentials Monthly/ Annual subscriptions - 5 Users

  • Professional Monthly/ Annual subscriptions - 10 Users

  • Enterprise plans - 15 Users

  • Trial accounts do not allow for any additional users. However, once a plan is purchased these options will become available.

Users Management Screen

The users of your zkipster account will appear in the 'Users' section of the Account Settings under the 'Users & Teams' tab.

Here, you can view the account permission, number of events they were added to, last time a user logged in, whether MFA (Multi-factor authentication) has been enabled for Enterprise accounts and reset their password.

On Essentials and Professional subscriptions, only the Account Owner has access to the Account Settings and the power to add and delete users. Only one Account Owner exists per zkipster account. The Account Owner cannot be deleted and edited by other users.

On the Enterprise level, any user that is given an 'Admin Access' also have User Management privileges. Find out more about the different account permission access in zkipster here.

How to Delete a User from your Account

You can delete a zkipster user in two different ways:

a) via the Users Management Screen

b) via their User Profile

Please find both options explained in more details below.

a) Deletion via the Users Management Screen

To delete a user on your zkipster account:

  1. Click on Account Settings at the top right of your browser screen

  2. Click on the Users section under 'Users & Teams'

  3. Tick the checkbox of the user(s) you want to delete

  4. Click on the Action dropdown at the top of the Users list

  5. Select 'Delete' from the Action dropdown

Confirm that you would like to delete the user selected by ticking the two checkboxes in the pop-up window:

Click 'Yes, Delete' to confirm this action or 'Cancel' to go back to the Users Management screen. Please note that user deletion is permanent and cannot be reversed.

b) Deletion via the User Profile

You are also able to delete a user by clicking into their user profile and selecting 'Delete User' at the top of the screen:

You will be presented with the same pop-up window asking you to confirm your selection.

If you want to add another user in the deleted user's place, find how to go about this in this article here.

Did this answer your question?