In this article, we will share some actions you can take if you run into issues connecting your printer with the zkipster app.

Some factors that affects the unsuccessful device pairing:

  • Device model and version is outdated

  • zkipster app version is not updated

  • Printer driver is out of date

  • Internet connection is not stable or not connected to the same network

  • Mobile device permission for zkipster app to access device is not on

The steps listed below will outline the different ways to troubleshoot the name badge printer.

A. Check if the Device Model and OS version is updated

For iOS devices: Go to 'Settings' and tap on 'General' on the left hand side of the screen then tap into the 'About' section:

For Android devices: Go to the device 'Settings' and tap on 'System'. Tap into the 'About Device/Phone/Tablet' section and you will see the 'Android Version':

Please note: zkipster is only supported on Apple iOS 12 and higher. And the minimum supported OS needed for Android 10.0 (Quince Tart), but we recommend using a device running the latest Android 13.0 (Tiramisu).

If the iOS needs updating, go to Settings > General > Software Update. Please refer to this article on Device Recommendations to view if the zkipster app is supported for the specific model and iOS.

For updating Android devices, there are a few variations on where you can locate and update the OS of your mobile or tablet. Please check the device manual for specific instructions.

B. Check if the zkipster app version is up to date

The version of the zkipster app you are using and the latest version is available at the bottom of the Events dashboard and via the 'More' option located at the bottom right side of the app screen. You can also check the steps here for more details.

C. Check if the printer driver is updated

Compatible on-site badge printing devices for zkipster are the Brother QL-710W, Brother QL720NW and the Brother QL-810W and QL820NWB series printers. Please check this article for more information.

To check if the printer driver is up to date. Download the 'Firmware Update Tool' from the brother website and follow their instructions here.

D. Check if the internet connection is stable and the devices are connected to the same network

  • On the printer, ensure the WLAN is connected to the correct network

  • On the device (iOS/Android), ensure you can see the printer in the nearby WiFi list

  • Re-launch the zkipster app, if the printer is still not displayed in WiFi and only shows on Bluetooth try to do the following:

    a) Via the printer, turn the Bluetooth off and ensure the WLAN is ON


    b) Go back to the device (iOS/Android), refresh the printer view

E. Check if the device permission for the zkipster app to access device is allowed

For iOS devices troubleshooting:

  • Go to 'Settings' and scroll down to select the zkipster app

  • Toggle on Bluetooth or Local Network for WiFi connections

  • Close the zkipster app and reopen and try to connect to the printer

  • If it does not connect. Try to uninstall the app, restart your device and re-download the zkipster app. A prompt on the app to allow zkipster access to the Bluetooth and Local Network functions will appear.

For Android devices troubleshooting:
(The steps below may vary slightly across different Android models)

  • Go to 'Settings'

  • Under 'App & Notifications' go to 'See all apps'

  • Select the zkipster app and you will find a 'Permissions' section to allow the zkipster app to access the Bluetooth and WiFi functions

  • Close the zkipster app and reopen and try to connect to the printer

  • If it does not connect. Uninstall the app, restart your device, and then re-download the zkipster app. A prompt on the app to allow zkipster access to the Bluetooth and Local Network functions will appear.

How to Connect your Printer to the zkipster app

Once you have checked the steps above and your mobile device is connected to the same wireless network as the printer via WiFi connection. Please follow the steps below:

  • Open the zkipster app

  • Select the event

  • Tap on 'More' in the bottom right corner

  • Tap on 'Printer Settings'

  • Tap on the printer of your choice via WiFi or Bluetooth

  • Once the badge printer is connected the printer name will have a check-mark beside it:

Related articles:

How to Check if your Mobile Device is Updated Before your Event

Compatible On-site Printers and Paper Options

How to Set up On-site Name Badge Printers with zkipster

Device Recommendations

Performance Recommendations

WiFi / Internet Recommendations

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