To ensure a seamless check-in and post-event process, the zkipster team recommends completing the following steps:
Preparations Ahead of the Event
Plan your Event Connectivity in advance to guarantee the best performance of the zkipster mobile app.
If your guest list has over 2,000 guests, make sure you are following our recommendations on how to best manage larger guest lists.
Make sure that all devices are fully charged.
Ensure that the device Operating System (OS) is up to date. Outdated OS can have an impact on the performance of the device and/or the zkipster app. We recommend having the latest OS available running on your device (iOS 17.1.2 or Android 14).
To improve initial loading time and sync, archive the past events you won't need during check-in. Archived events do not sync to tablet and mobile devices but will remain available in your browser account.
When using iOS, be sure that the device is no older than 3 years. Older devices might have an impact on the quality of your experience.
Follow our Best Practice Recommendations.
Ensure the zkipster app version is up to date. (The latest version is always on the AppStore or Google Play). You can tell which version you are on by tapping on 'More' in the bottom right of your iOS app (or the 'i' icon in the bottom right on Android) as shown below:
iOS App and Android Tablet
Android App (Phone)
Check if all devices are connected to the internet.
Caution: Seeing a 'WiFi' symbol on the top left of the device doesn't always mean a device is connected to the internet. To be sure you have proper internet access, browse any website from the mobile browser on your device and ensure the page loads fully.
When the device is not connected to the internet, the zkipster app will not sync. You will see the red notification bar appear at the top of every view in your guest list. Don't worry, the sync will happen automatically when you reconnect to the internet.
Important: DO NOT LOG OUT during this time to avoid losing unsynced data.
Best Practice Recommendations
Besides the number of total guests in your event, there are many other factors that can affect the performance of the zkipster mobile app, such as internet connectivity, model of the mobile devices being used and the amount of data in your overall event.
Newest devices running the latest OS available: check our device recommendations list here.
Plan in advance to guarantee the best event connectivity.
Avoid sharing over 2 devices per printer.
Use one device per approx. 100 guests at check-in.
If there will be a peak or heavy check-in time at the event, and the devices are noticeably lagging, bring the devices offline and train your staff members on how to use zkipster in offline mode.
Guest lists larger than 2,000 guests: the more guests you have in your event, the more data is uploaded to the device. Please refer to this article here to learn how to best manage larger guest lists to improve the app performance.
Custom Fields: using several custom fields on top of the default fields increases the amount of data the zkipster app will load when you access your event. We recommend that you hide fields with data that are not relevant for the day of your event. Learn how to manage custom fields here.
Sessions: having several Sessions in your event also increases the amount of data synced to your device. Because of that, adding your guests to sessions will count towards the 10,000 guests limit per event in zkipster.
Guest Relationships: relating guests using the Guest Relationships feature also adds data to the guest list and to the Seating chart, which can affect the performance of the mobile app.
Things to Do After the Event
Gather all devices together and double-check if all numbers add up across all devices. Be sure to check that your guest count total correlates across all devices. If each device reflects the same count, all data has synced and devices can be logged out of zkipster.
If the numbers on the devices do not add up, please take the following steps:
Check again, if all devices are online (see above).
If not, connect to a stable internet network.
Open the zkipster again and check if the numbers add up now.
If the numbers don't add up, perform a “manual sync” by swiping/dragging the screen downwards.
Please note: If there are multiple devices that were offline, or need to be synced, bring them back online/sync one at a time. Syncing all at once can cause the devices to compete for the sync and data can be lost.
Factors that May Affect App/ Device Performance
Devices with outdated OS (we recommend having the latest OS on your devices)
10+ devices, especially when all connected to the same WiFi network
Slow or unstable Internet connectivity
The printer is shared with over 2 devices
iOS devices older than 3 years (Check our list of recommended devices to use with zkipster)
Due to Apple's newest updates, older iOS devices will begin to show some reduction in performance
When these factors are put together, there may be delays on the zkipster app.
Recommended WiFi or Network Speed
The most important thing to have is a reliable and stable internet connection and speed isn't the most important factor. With that being said we recommend hiring the best internet network to be used exclusively for check-in purposes and follow our best practice recommendations as that guarantees the best performance of the zkipster mobile app. Try to avoid a Public or Ungated WIFI network as you will experience changes in speed dependent on the traffic using that connection.
Please refer to this article here for more information on Internet / WiFi recommendations and FAQs.